I’ve had a spike in same-day VRI requests on Zoom this month, and I’m trying to stay flexible for clients while still protecting prep quality. How are you handling minimums or quick-prep workflows (I’ve been testing a 2‑hour minimum and a shared glossary) so we keep clients happy without compromising accuracy?
I’ve been adding a 3‑minute waiting‑room micro‑brief to every same‑day Zoom. > “and a shared glossary” — I auto‑spin a Google Doc from a 60‑second intake (agenda, names, acronyms) and lock key terms during that micro‑brief. I keep a 90‑minute minimum for true rushes but waive it for repeat teams who do the intake — would that fit your client mix?
What’s worked for me is routing same‑day Zoom VRI through a Calendly link with required file upload and a checkbox that says “if prep isn’t provided, names may be fingerspelled,” so expectations are set before I accept. I pair that with a 90‑minute minimum, but I’ll waive the checkbox for recurring teams where I already maintain a living glossary.